Frequently Asked Questions

You can contact us at any time via our Contact Us page or call us at +255 766 281 949 with questions or book your vacation of a lifetime today. (Office hours are Monday through Saturday 8am to 6pm.)

You don’t need to be an athlete to enjoy a Bike Heroes Tanzania. Although you can ride as much or as little as you like, in order to ensure the enjoyment of your trip to its fullest, it is important to assess your personal level of fitness when deciding. Take some time to look over our Riding level page to get an idea of what trips are a good fit for you. We offer a variety of levels of cycling. For guests who aren’t regularly engaged in cardiovascular training or activity, we recommend working with your physician to assess your level of physical fitness so you will be comfortable and enjoy your trip.

-All accommodation and Airport pick up/Transfer (Multi-day tours only) -Most meals, water, snacks, and drinks for each day’s ride -The knowledge, support, and camaraderie of an experienced guide -The use of good Mountain bikes and Helmets -Scheduled private tours, activities, and tastings -Entrance fees, Village fees and Park fees (cycling to Kilimanjaro, Kilimanjaro bike park safaris and other National Parks) -Daily route guides, and daily guide and van support -All transportation during the trip -Luggage delivery and transfers -Camping gears like Tents, chairs, tables, and Mattress The trip specific itineraries provide more detail on trip price inclusions. Not included: - Please note items not included in the price of the trip: airfare; personal items purchased during the trip; optional activities not scheduled as part of the Bike Heroes Tanzania trip. -Personal gears like a sleeping bag, Rain jacket, Rain trousers, Sleeves etc, If you don’t have, You can rent when you arrive in Tanzania -Tip(Much appreciated)

Each day of your bike tour is yours to discover and explore at your own pace based on what you want to see and do. Most of our vacations include multiple ride or Single day ride options each day to accommodate the different ability levels that regularly occur. With a typical guide team consisting of one guide on their bike during the day’s route and another sweeping back and forth in the support van, you are free to ride, sightsee, stop or shuttle throughout the day. Your guides are there to accommodate of all guests all types. Take a shuttle ‘bump up’ on any climb, or ahead to the next town or head back to the hotel to relax by the pool.

It is safe to walk around the main area of town during the day with valuables well hidden, but it not advised to be walk around at night for your own safety.

No, but we can schedule your transfer from Nairobi either by land or air for an additional charge.

Our Explorer trips are perfect getaways at the perfect price: stay in three-star accommodations and have most meals and activities included, with some nights free to enjoy on your own. Our Luxury Bike tours offer hand-selected, five-star accommodations, Tanzania -class dinners, elegant wine tastings, exclusive tours..

Yes–and kids under 16 receive up to a 10% discount on their trip price for Family Bike Tours! We offer family vacations in many of our destinations including Hot springs, Forest cycle tour. Our trip designers have selected hotels, restaurants, bike routes and activities specifically with families in mind. Different locations are best suited for certain ages based on terrain and activities, which is why we have minimum age requirements.

When you call to sign up for your trip, our Trip Consultants work with you to determine your bike size and fit. (Note: Bike sizes, measurements and geometry vary greatly among bike brands and typically do not transfer well. To ensure you get the proper fit and bike size for your trip, we highly recommend you work with our Trip Consultants.) On the first day of your trip, your guides will adjust your bike to your comfort and preferences to ensure an excellent fit.

Thank your guides by tipping! Gratuities for your Bike Hero Tanzania guides are not included in your trip price. We recommend tipping your guides 7.5%-10% of the trip price which will be divided by your guide team. Local currency is preferred and unless you want to tip separately, guides will divide tips amongst themselves. Please tip your guides at your discretion, based on their level of professionalism, guest care and service.

Our trips are designed for adults 18 and older. We offer a variety of family trips designed to include children under 18 years of age. Children must be at least 15 years of age to ride their own bike, and the minimum age to go on a trip is 13 years old.

We recommend to buy an insurance from World Nomads (https://www.worldnomads.com). They cover biking rescue etc.

The short answer is that the temperatures on Mount Kilimanjaro range from hot to bitter cold. The journey from the gate to the peak is like traveling from the equator to Antarctica in a matter of days. This is because the routes to the Uhuru peak cross different ecological zones. Mount Kilimanjaro has five major ecological zones, each approximately 3,280 feet (1,000 m) in altitude. Each zone is subject to a corresponding decrease in rainfall, temperature and life as the altitude increases. Due to its proximity to the equator, Mount Kilimanjaro does not experience wide temperature changes from season to season. Instead, the temperatures on Mount Kilimanjaro are determined more so by the altitude and time of day. At the beginning of the climb, at the base of the mountain, the average temperature is around 70 to 80 degrees Fahrenheit (21 to 27 degrees Celsius). From there, the temperatures will decrease as you move through Mount Kilimanjaro’s ecological zones. At the summit, Uhuru Point, the night time temperatures can range between 20 and -20 degrees Fahrenheit (-7 to -29 degrees Celsius). Due to Mount Kilimanjaro’s great height, the mountain creates its own weather. It is extremely variable and impossible to predict. Therefore, regardless of when you climb, you should always be prepared for wet days and cold nights.

No. Most of our clients haven’t been in high altitude before. Our itinerary is designed for the regular traveler without previous experiences in high altitude. If you stick to our acclimatizing program and listen to our guide, chances are really high that you make it to the top.

If you don’t feel comfortable, our local guides as well as our guide got enough experience to tell you if it’s safe to continue the trip. We’ve got a couple of rest days planned as well as some acclimatizing days. This should allow you to get enough rest for the big day. There is always an option to leave the bike at the camp and just walk up if you don’t feel like biking. Also, our local crew will assist you with carrying your bike. But at the end, it’s safety first. We won’t risk anything and rather keep you safe at the camp than trying to bring you up to the peak.

Depending on the country you are coming from, a Yellow Fever vaccination is required. The following vaccinations are recommended by the Tropical Medical Bureau: Tetanus, Hepatitis A and B, Typhoid, Rabies and Poliomyelitis. Please talk to your local doctor about this.

As soon as we are beyond the entry gates of the Kilimanjaro National Park, there are no more mosquitos because we are above 2000 m above sea level. In the lower elevation, you can protect yourself from mosquito bites and you should be safe. In the past years, there hasn’t been a reported case of malaria among our clients that were travelling to Kilimanjaro with us. If you take any medication, please be aware that this can have a negative effect on your physical strength

No, we each carry only one daypack on our tours. Your large travel bag is transported for you onto the next night’s rest place.

We recommend a trail bike with 120 to 160mm of travel. While hiking up with a hard tail would be easier, going down is much more fun with more travel.

We ride / push between 10 and 20 km per day and cover 700 to 1200 m in altitude. That doesn’t sound much, but in high altitude it can be very challenging. Lots of pushing and carrying our bike, in particular during the summit day. The summit day is very demanding and challenging. All other stages of the trip are classed as moderately difficult; level 2.

Our local crew has climbed the mountains hundreds of times. If there is an emergency, they know exactly what to do. There is limited helicopter rescue on the trip as well.

All the expenses are covered. You only need cash for alcohol, souvenirs and tips. We recommend to give 20 USD / day as a tip for each client during the days on Kilimanjaro. Calculate 200 to 220 USD / tip for the trip.

We’ll have plenty of real good food in the lodge as well as on the mountain. There is a wide variety of dishes. On the mountain, we’ll get soup, salad, some starters, a main dish and desert. If you have any special wishes regarding the meals, let us know when signing up for the trip.

Ever wanted to take adventure into your own hands without having to worry about the nuts and bolts of how to make it happen? Now you can do just that. Bike Heros Tanzania self-guided trips combine the freedom to decide how you want to explore your favorite destinations with the best parts of any Bike Heros Tanzania itinerary¬ route suggestions, class bikes and the best accommodations along the way.

Every guest on our self-guided trips are equipped with a helmet, saddle, two water bottles,map , a flat kit, bike lock, pump ,spare tyre and spare tube

Our routes are designed with safety in mind and go through cities that will have places to fill up water bottles and reload on snacks or food if needed. Please be prepared to carry your own snacks and water bottles while riding